Service Appointment
Contact Us Text Us: 1-604-985-0694

Capilano Volkswagen

new window 1151 Marine Dr, North Vancouver, British Columbia, V7P 1T1
General 1-604-985-0694
Text Us 1-604-985-0694
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Service Appointment
Contact Us Text Us: 1-604-985-0694
Call Us Sales
Service Appointment
Contact Us Text Us: 1-604-985-0694

Automotive Service Advisor

Capilano Volkswagen, a leading car dealership in North Vancouver, is seeking an experienced Automotive Service Advisor to join our award-winning team. In this role, you will manage customer interactions related to vehicle maintenance and repair, advise on necessary services, create and maintain service orders, and ensure service is performed efficiently and to the highest standards. The ideal candidate will possess strong communication skills, automotive knowledge, and a commitment to customer satisfaction.

Key Responsibilities

Customer Interaction:

  • Greet customers promptly and courteously in person, over the phone, and via the dealership's text-messaging system.
  • Utilize technology, including video, to communicate upsell or repair opportunities to customers.
  • Listen carefully to customer concerns with high attention to detail.
  • Provide accurate information on service options, costs, and repair timelines.
  • Explain technical terms and services in an understandable manner.

Service Management:

  • Create and manage detailed service orders and repair estimates.
  • Schedule service appointments and manage the service calendar.
  • Coordinate with technicians to ensure timely and efficient service delivery.
  • Follow up with customers regarding additional services and repairs as needed.

Quality Control:

  • Review completed work to ensure it meets dealership or shop standards.
  • Address any customer complaints or issues promptly and professionally.
  • Ensure all service work is documented accurately and completely.

Sales and Upselling:

  • Identify and recommend additional services or repairs based on vehicle condition and manufacturer recommendations.
  • Promote service specials and maintenance packages to customers.
  • Maintain a good understanding of products and services offered to provide informed recommendations.

Administrative Duties:

  • Process invoices and handle customer payments.
  • Maintain accurate records of customer interactions, service orders, and vehicle history.
  • Assist with inventory management of parts and supplies as needed.

Collaboration:

  • Work closely with the service team and parts department to ensure smooth workflow.
  • Communicate effectively with service technicians to provide updates on customer needs and repair status.

Qualifications:

  • Minimum of 2+ years of Automotive Service Advisor experience required.
  • Prior experience using Tekion, Kimoby, and automotive service platforms highly preferred.
  • Experience in a customer-facing role within a car dealership and knowledge of basic automotive repair processes and systems are assets.
  • Excellent interpersonal spoken and written communication skills in English are essential.
  • Fluency in Farsi or Mandarin is a tremendous asset.
  • Proficiency with automotive repair software and diagnostic tools, and previous training with Volkswagen Group (VW, Porsche, Audi) systems is highly preferred.
  • Ability to work effectively under pressure while meeting timelines and providing exceptional customer service.

Benefits:

  • Competitive base salary and performance-based incentives.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Employee discounts on products and services.
  • Opportunities for professional development and training with one of the world's most recognized brands.

***Please note that the advertised pay is based on salary + a commissioned component calculated on service quality and sales. Actual pay will vary based on experience and abilities***

This is a full-time position requiring availability Monday through Friday, with occasional Saturday shifts based on staffing levels. Capilano Volkswagen values promotion from within and embraces equitable hiring practices, free from discrimination based on gender, ethnicity, religion, age, sexual orientation, and more.

Application Instructions:

Please submit your resume along with the attached Skills Questionnaire and Voice Screen (please speak so we can hear your voice, and do not type your response) to verify your application credentials before shortlisting for an interview. No phone calls, please—selected candidates will be contacted for an in-person, on-site interview.

Job Type: Full-time

Pay: $65,000.00-$80,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • On-site parking
  • RRSP match
  • Store discount
  • Vision care

Flexible language requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends as needed

Experience:

  • Automotive Service Advisor: 2 years (required)

Work Location: In person

Expected start date: 2024-09-01

Automotive Service Advisor

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