April 22 2025
Capilano Volkswagen is an award-winning car dealership located in North Vancouver, committed to providing exceptional customer service for our North Shore customers since 1969. As a thriving dealership specializing in New and Pre-Owned Volkswagens, we offer a wide range of vehicles and provide comprehensive after-sales services to ensure customer satisfaction. We are currently seeking an experienced and customer-oriented Parts Consultant to join our team and contribute to our continued success.
The Parts Consultant plays a critical role in our dealership in ensuring that parts demanded by our customers are ordered, arranged and processed in a manner that is consistent with our daily operations. This position requires exceptional customer service skills, a solid knowledge of automotive parts, and selling abilities to increase Parts Department revenue and gross profit. The Parts Consultant will work closely with the Sales Department, the Service Department, Technicians, and customers to ensure the efficient and timely fulfillment of parts orders, contributing to overall customer satisfaction and dealership profitability.
Responsibilities of this role include:
⦁ Source parts for the Service Department, and for technicians in a timely and efficient manner
⦁ Engagement with the Sales Department and its customers to provide knowledge and awareness of available VW Genuine Parts and Accessories and make appropriate purchase recommendations
⦁ Maintain excellent product knowledge as per Volkswagen Canada brand standards.
⦁ Identify, locate, and order parts as per customer requests, utilizing appropriate catalogues, computerized inventory systems, and manufacturer databases.
⦁ Ensure accurate pricing, quoting, and processing of parts orders, including generating invoices and collecting payments.
⦁ Collaborate with Service Advisors, Technicians, and other dealership personnel to ensure accurate identification and sourcing of parts required for repairs and maintenance.
⦁ Pick up and deliver parts to and from suppliers and customers on a relief basis when Parts Delivery Driver is unavailable.
Requirements/Qualifications:
Prior experience working in a VW/Audi/Porsche dealership with knowledge of its associated ordering systems is highly preferred
2 years prior experience working in a car dealership Parts Department or Service Department is also required
⦁ Valid B.C Class 5 Driver's License and clean driver’s abstract is required
⦁ High school diploma or equivalent; post-secondary education in automotive parts or related field is preferred.
⦁ Fluent command of written and spoken English is required.
⦁ In-depth knowledge of automotive parts, including their identification, functions, and applications would be an asset
⦁ Strong customer service and interpersonal skills, with the ability to effectively communicate and build relationships with customers and colleagues.
This is a full-time position that requires availability 5 days per week inclusive of availability on Saturdays. We offer a generous remuneration package along with benefits such as medical, dental, and an RSP-matching plan for eligible employees. The pay range advertised will consist of a base salary plus earned bonuses based on sales performance.
Job Types: Full-time, Permanent
Pay: $50,000.00-$75,000.00 per year
Additional pay:
Benefits:
Flexible language requirement:
Schedule:
Ability to commute/relocate:
Experience:
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Work Location: In person
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Capilano Volkswagen is a family-owned car dealership that has enthusiastically served North Shore customers since 1969 and our business is growing. We are looking to add an Automotive Technician to our award-winning team. We offer world-class training with one of the most recognizable automotive brands in the world, and promote a culture of diversity, equality, and flexible work-life balance....
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